Frequently Asked Questions
1 Account Information
1.1 What is meant by an Account?
An account can be setup either at the time purchase or by clicking on the register button. An account allows you to store you user Profile information as well as view your past Order History and establish a Wishlist of items.
You can access your personal account information at any time by simply logging in from the Account Login.
1.2 How do I get my NDCC discount online?
To receive your 10% NDCC discount online you must login to siouxshop.com with the email address that is associated with your NDCC account. If you have never shopped online, just go to the login page and select "forgot" password & a temporary password will be sent to the email address associated with your NDCC account. From there you can change that to a password of your choice and will be able to use your discount online!
1.3 What if I forget my password?
If you have forgotten the password to your siouxshop.com user account please click on "forgot your password" under the account holders’ box on the right side of the screen and enter your e-mail address.
1.4 Can I get my student discount online?
At this time you cannot get your student discount online. That discount is available in store only.
2 Returns & Exchanges
2.1 What is your Product Return Policy?
On all products not covered by the exemptions listed below we offer a 30-Day Money Back Guarantee. This guarantee includes the purchase price of the product(s) only and is not extended to any shipping, handling fees, or brokerage fees that may have occurred. Products must be returned in new, unworn condition with all original product tags intact.
If paid with debit or credit card the customer must be present to receive a refund to the original payment source. If the customer cannot be present, then store credit is all we can offer due to safety purposes to prevent fraud.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately at [email protected]. We cover shipping charges if there was damage to the item due to shipping.
If there is extensive damage to the carton, please refuse delivery of the order and contact us immediately at [email protected]. Please include your order number when you contact our representative.
Return Exceptions:
Returns or Exchanges cannot be granted on any Special-Order Products, Authentic Merchandise, Customized Products, or Sale Items.
Product Warranties:
We guarantees the product to be delivered in satisfactory condition after which any issues concerning quality, wear, or defective workmanship are solely the responsibility of the manufacturer.
2.2 How do I return or exchange a product?
If you should need to exchange or return a product and it is within the policy listed above please print the Return Form send it with the products.
2.3 Is shipping refundable?
No, all shipping costs are none refundable.
2.4 Can I return a customized jersey?
No, all customized jerseys are non-refundable. If you feel that your jersey is not completed to your expectations please call us at 701-777-6636 and we would be happy to assist.
3 Shipping
3.1 How much do you charge for shipping?
Shipping is calculated at the time of checkout based on the current UPS charges for the weight, method, and destination of your order.
Shipping methods and costs are clearly shown at the point of checkout for your selection.
3.2 Do you ship to PO Boxes?
We can ship to a PO Box, however the only shipping option for these destinations is UPS SurePost.
Consequently, these shipments will not be insured and can take longer for delivery. We will provide you with tracking information once the package has been shipped.
We are not able to ship oversized packages or gift cards to these addresses.
3.3 Do you ship to APO or FPO Boxes?
We can ship to APO or FPO Box destinations, however the only shipping option for these destinations is UPS SurePost.
Consequently, these shipments will not be insured and can take longer for delivery. We will provide you with tracking information once the package has been shipped.
We are not able to ship oversized packages or gift cards to these addresses.
3.4 Do you ship overseas?
Currently, we do not ship overseas. The only international shipping we offer is to Canada.
4 General Order FAQ's
4.1 Do you accept International Orders?
International Shipping Currently Available for Canadian orders only. We hope to expand our international options in the very near future.
4.2 What forms of payment do you accept?
We accept MasterCard, Visa, Discover, American Express. You can enter your credit card number via our secure server with the assurance that all information is secure and safe.
4.3 Do you accept orders by phone?
Absolutely. Ordering can be placed over the phone by calling 701-777-6636 or toll free to 877-91-SIOUX.
4.4 Will I get a Tracking Number when the order is sent?
UPS Tracking Numbers are generally sent when the order is fully processed and marked as completed.
Please note that these Tracking Numbers are not always active on the UPS site for 12-24 hours after we make them available and do not apply to Special Order products. If you would like a tracking number for a Special Order please contact us via email [email protected]
4.5 Why didn't I get an Order Confirmation or Tracking Number sent?
Immediately upon ordering you will be sent an e-mail of an Order Confirmation that we encourage you to review. Similarly, when your order leaves our facility you will be emailed the UPS Tracking Numbers for your shipment.
If you are not receiving these correspondences it is generally due to an incorrect e-mail address for your account or your E-mail Provider or E-mail Client has outside mail blocked via a Spam Blocking software package. If you are not receiving e-mail please check your registered e-mail address within your profile by logging in.
If you or your E-mail Provider are using Spam Block software please make sure the domain siouxshop.com and theralph.com is excluded from filtering.
4.6 Why doesn't my Tracking Number work on the UPS Website?
Tracking Numbers are generated and emailed at our facility at the time your package is prepared for shipping.
UPS often times requires additional time to get this information available to you online.
The Tracking Numbers are generally available within 12-24 hours after the Notification E-mail is sent.
4.7 I've made a mistake how do I cancel my order?
To cancel an order submit the request through the Customer Service Department. Please include the Order Number and reason for the Cancellation. You may also contact a store representative at 1-877-91-SIOUX.
Note that the request must be received prior to the order being shipped.
4.8 How do I add or subtract an item from an order after it's been placed?
To amend an order please submit the request through the Contact Form. Please include the Order Number as well as the Product No# and description. You may also contact a store representative at 1-877-91-SIOUX.
Note that the request must be received prior to the order being shipped.
4.9 How long will it take before I receive my order?
Orders placed after 12:00pm CST will not be processed until the next business day.
Every effort is made to process orders as expediently as possible and most orders are generally processed within 24 hours of purchase.
Customers will be notified if processing exceeds 48 hours for selected UPS Air Shipments and 72 hours for selected UPS Ground Shipments. Note that this applies to weekday orders only. There is no processing done on Saturday, Sunday, or holidays.
Further delays can sometimes be attributed to UPS shipping schedules. Please note that we cannot be responsible for UPS failing to ship within the confines of its promised delivery time.
5 Jersey Customization
5.1 What is the best policy on washing a jersey?
Washing Instructions:
To ensure the life of your jersey, please only hand wash your jersey with a delicate soap and hang it to dry.
Please do not put your jersey in the washing machine or dryer.
Please Note:
Instructions on the inside tag of the jersey are for the garment PRIOR to the numbers being sewn on authentic or printed on replicas.
We strongly recommend to hand wash and line dry to maintain the quality of your jersey.
We will not accept any returns or exchanges for apparent incorrect washing of the garments. All sales are FINAL on all custom jerseys.
5.2 Can I put a current players name & number on a jersey?
No, in compliance with the NCAA we are NOT allowed to make current player name and number jerseys at this time.
5.3 Can I put any name on my jersey?
Yes, however the Sioux Shop does reserve the right to reject anything that may seem inappropriate or not in compliance with the NCAA guidelines.
